First of all, thank you for your support for joining us as a member of www.citibet888.com ( the city of entertainment ). Here is some steps for you to move smoothly at our website site. Any inquiries please do not hesitate to contact us. Thank you and wish you have a nice day.

First, member need to visit our website ( www.citibet888.com ) and choose for the JOIN NOW button for registration purpose. After clicks, it will pop up a column for you to fill in your personal details as below:

Important: All information provided must be honest to ensure we provided you a better service.

After registration, customer may login our website (www.citibet888.com) using the username and password when customer sign up. Just click on the LOGIN button on the right top of the website, fill in your username & password and click Login.

Important : The information is highly private and confidential. CITIBET888 are strictly not recommend customer to share with others.

Easy way for you to make concern of your personal account. A profile column will be pop-up when you login successfully. Kindly fill in your Date of Birth in the Profile column. Bank Name, Bank Branch and Bank Account Number in the Banking Info field. Your others details such as Username,Name,Email,Contact Number and Bank Account Holder Name will saved automatically when you did your registration.

Reminder : Please contact our customer service if you wish to change your personal or banking information through email ( citibet888cs@gmail.com ). All information given must be actual and honest. CITIBET888 have the rights to cancel/forfeit/suspend customer account if fake information found.

CITIBET888 provided four (4) bank for members to make their deposit, which is Maybank (MBB) , Commerce International Merchant Bankers (CIMB) , Public Bank (PBB) and Hong Leong Bank (HLBB). CITIBET888 accepted three (3) banking method (ATM Transfer / Online Transfer / Cash Deposit) only in our deposit transactions . CITIBET888 strictly NOT ACCEPT third party transfer. Minimum deposit for each transaction is MYR50. Once deposit has done, customer need to login www.citibet888.com ,click the *Deposit* button and fill in the deposit information and summit to us. Customer may also claim for their bonus before summit the deposit form. Please look through the term and conditions for each bonus before claimed. All deposit transaction will take around 5 minutes to processed.

Note : In the *Upload Bank-Slip* mode, customer need to upload their bank in slip to us for verification. If do not have any bank in slip, customer may simply upload a photo. CITIBET888 have the rights to forfeit the deposit if customer failed to provide their bank in slip. Customer may also provided their bank in slip through our WeChat customer service team. Citibet888 official WeChat ID is citibet888 / citibet888_1 / citibet888_2 / citibet888_3 .

The withdrawal can be make five (5) times per day or maximum MYR30,000 per day, which ever comes first. Withdrawal bank which is Maybank (MBB) , Commerce International Merchant Bankers (CIMB) , Public Bank (PBB) and Hong Leong Bank (HLBB) , the payment will be make 15 minutes after your withdrawal form sent. For others bank , example RHB , HSBC , UOB ….The payment only will be make from time 1100 to 1400 everyday. Customer need to login www.citibet888.com ,click the *Withdrawal* button and fill in the withdrawal amount / withdraw from which product and summit to us. Customer need to fulfill all the term and conditions (if bonus claimed) before makes any withdrawal. All the payment will be makes according to customer registered banking information. Minimum withdrawal amount is MYR50.

Note : For customer do not claim for any bonus, the minimum term to make the withdrawal is playing 100% of their deposit fund amount. Example : Customer makes a deposit of MYR50 and do not claim any bonus, means the customer need to play at least MYR50 before he/she make any withdrawal action.

CITIBET888 provided an easy platform for our customer to transfer their fund from one product to another product. Minimum fund transfer is MYR50 for each transaction. If customer claimed bonus with term and condition applied, the customer need to fulfill the term and conditions first before any fund transfer make.

Customer may also check their transaction history in the *Transfer History* mode. The section will shows all the deposit , withdrawal , fund transfer transaction of the customer with the transaction status.

Wish you enjoy with our games and service provided. CITIBET888 the city of entertainment are always ready to serve you better. Thank you and have a nice day.

1. General Terms and Conditions

1.1 By registering to use the services covered by these Terms and Conditions on CITIBET888 (hereinafter each separately and all together collectively referred to as "CITIBET888", "citibet888.com" or "Site"), you are certifying that you are at least 21 years of age, and that you legally acknowledge to have read, fully understand and agree to be bound by and to comply with these "Terms and Conditions." If you do not wish to accept the following terms and conditions, you must neither register nor open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.

1.2 All product information, registration on the site and use of any services offered by CITIBET888 are subject to these "General Terms and Conditions".

1.3 CITIBET888 reserves the right to amend these General Terms and Conditions at any time without prior notification. Such amendments shall become enforceable with immediate effect immediately upon publication in the "General Terms and Conditions" section of the CITIBET888 site. It is the user’s responsibility to review the General Terms and Conditions on a regular basis. Continued use of any services of the Site after a change or update has been made to the General Terms and Conditions will constitute your acknowledgement and acceptance of said change or update.

1.4 These General Terms and Conditions represent the complete, final and exclusive agreement between the user and CITIBET888. These “General Terms and Conditions” supersede and merge all prior agreements, representations and understandings between the user and CITIBET888. You confirm that, in agreeing to accept these General Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these General Terms and Conditions.

1.5 In case of any contradiction between a provision of this Agreement and any provision on the CITIBET888 website, the provisions as stated in this Agreement shall prevail.

1.6 We reserve the right, at our own discretion, to request any user to furnish us with a proof of identity and age as a precondition before the user is allowed to participate in or utilize any of casino’s services.

2. Account : Conditions of Use

2.1 Should there be any dispute concerning a Player’s account, CITIBET888 reserves the right to suspend the Player’s account until a resolution is reached. Lodging a report of any dispute must be made in writing and muststate the date, time and details of dispute. To lodge a dispute, it must be sent via email to citibet888cs@gmail.com. The Management takes member disputes very seriously and will endeavor to take all necessary and reasonable steps in order to investigate

and ultimately resolve all disputes.

2.2 CITIBET888 reserves the right to suspend and/orterminate any user’s account for any reason whatsoever and at any time without prior notice. Any remaining balance of credit in the account at the time of such suspension and/or termination will be refunded to the owner of the account via a payment method that will be determined by CITIBET888. CITIBET888 also reserves the right, at its sole discretion, to deem void any winnings and to forfeit any balance of credit or any other winnings or entitlements of any user’s account as well as any user’s use casino’s services.

2.3 Each user is solely responsible for keeping his/her own account number and password secure. Each CITIBET888 user is, without exception, expected to strictly disallow any other person or third party including, without limitations, any minor, from using or reusing his/her CITIBET888 account, from accessing and/or using any materials or information from the CITIBET888 Website as well as from accepting any prize. The useris solely responsible for any purchases and/or losses that are self-incurred or incurred via a third party on his/her CITIBET888 account.

2.4 CITIBET888 DO NOT accept any roulette betting in the SCR888 product. Player who make betting in the SCR888's roulette game will not get any wager for their betting and the wagwe will be forfeit.

3. Wagering

3.1 Acceptance and Validation of Wagering :

Wager
Players must wager from funds that have been credited into their respective Player accounts. All wagering will be deemed void, if upon review it is found that the Player has never successfully deposited funds or completed any Funds Transfer into their respective Player accounts. After successfully depositing funds into his/her account, the Player’s total bet must be the equivalent or exceed the deposited amount. Failure to comply will result in failure to apply for any withdrawal, thus it is advisable for Players to make deposits based ondemand.

Confirmed Wagers
CITIBET888 cannot and will not cancel wagers of any Player account once they have been confirmed, unless the wager is declared void or unless there are circumstances involving incorrect results and settlements for reasons outlined in these Terms & Conditions.

Accurate Wagering Records
Despite every effort to ensure total accuracy, CITIBET888 does not and will not accept responsibility for any errors or omissions with respect to the information provided on the Website.

Deduction of Wagers / Unresolved Wagers
Stakes will be deducted from the respective Player account at the time the Bet is placed, regardless of when the resultsare determined or announced. CITIBET888 cannot and will not refund Bets placed on games where Bets have been purchased for future draws that have yet to be resolved or concluded. Such Bets will be resolved upon completion of such games and winnings, if applicable, will be credited to the respective Players’ accounts at that time.

casino’s Wagering Decision is Final
By accepting these General Terms and Conditions, the user agrees that CITIBET888 and its records shall be the final authority in determining the terms of any wagers placed as well as the circumstances in which those wagers were made.

Player’s Sole Responsibility for Winnings
Any applicable taxes and fees incurred upon any winnings that have been awarded to you as well as all other payments made to the respective Player are considered to be the Player’s sole responsibility. CITIBET888 reserves the right to report and withhold any amount from the Player’s winnings in order to comply with any applicable law. Winnings cannot be transferred, substituted or redeemed for any other forms of winnings.

3.2 Stakes Wagered

Minimum Stakes
A minimum stake amount applies. The amount is dependent on the particular Game/Product.

Automatic Game Playing / Manipulation of Software / Tampering / Cheating Automatic playing of Games via the use of any third party software and any form of manipulation of any Games or any Player's account data are strictly prohibited and may result in the termination of the offending Player's membership, deletion of all associated accounts, the cancellation and/or confiscation of any outstanding prizes and deposits,as well as civil/criminal prosecution against the offending Player. By agreeing to these General Terms and Conditions, the Player agrees that CITIBET888 possesses the complete and unfettered right, based on its own discretion, to terminate any Player’s account for any reason whatsoever, and without limiting the generality of the foregoing, should it be of the Management’s opinion that the Player’s participation on the Website, or on any games offered therein, is damaging to the principles under which the Website is operated. The Player hereby waives any and all recourse against CITIBET888 in the occurrence of any such termination.

By agreeing to these General Terms and Conditions, the Player acknowledges that full freedom from errors is impossible to achieve with regards to computer software. Should the Player become aware that the software contains any such error, glitch or incompleteness, the Player is legally bound to refrain from taking any advantage of it/them. Moreover, upon becoming aware of such errors, glitches or incompleteness, the Player legally bound to promptly notify CITIBET888 in writing. Should you fail to fulfill your undertakings under this clause, CITIBET888 is entitled to full compensation for all costs, including costs for rectifying the software that may arise from the Player’s omissions or actions in taking advantage of such errors, glitches or incompleteness.

By agreeing to these General Terms and Conditions, the Player agrees that CITIBET888 cannot be held responsible for any damage, loss, or injury resulting from tampering, or other unauthorized access or use of the Website or Player’s account. Any attempt by any Player to gain unauthorized access to the Website's systems or Player\’s account, to interfere with procedures or performance of the Website or games, or to deliberately damage or undermine the Website or Games is subject to civil and/or criminal prosecution and will result in immediate termination of the Player’s account as well as the forfeiture of any and all prizes that the Player has and have been entitled to.

4. Winnings

4.1 Prior to releasing or approving any withdrawal, CITIBET888 reserves the right to request any Player to furnish the Management with required information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driver’s License, recent bank statement or other appropriate documentation as CITIBET888, at its sole discretion, deems necessary. Should the Player fail to comply with any security request, CITIBET888 reserves the right to deem void any winnings in the Player’s account.

4.2 Crediting Winnings -- Winnings will be automatically added to the respective Player’s account, as deemed appropriate. These updates of the Players’ accounts are not 'proof of win' and/or may refer to funds that have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or malpractice, CITIBET888 reserves the right to void certain winnings and to take appropriate action againstany Player’s account accordingly.

5. Bonus Money

5.1 Bonus Money refers to the virtual money on products that are given to casino’s users for promotional purposes. Users cannot withdraw such money right after they have been awarded it. Depending on the type of bonus, different processing rules for bonus monies may apply.

5.2 Bonus money can be converted to real money and then withdrawn after the user has fulfilled the necessary requirements of the particular promotion.

6. Promotions

6.1 The default rollover requirement is 20 x (Deposit + Bonus).

6.2 For any bets placed, funds are deducted from the Cash Balance of the respective Player’s account. If there is no available Cash Balance, funds for the wager will be deducted from the Bonus Balance of the Player’s account. Therefore, the Bonus Balance will only be played in the event that there is a lack of funds under Cash Balance.

6.3 All offers are restricted to only ONE (1) free open account per individual, family, household address, email address, telephone number, bank account and IP address.

6.4 Any bets placed on two opposing sides will not be taken into the calculation or count towards any rollover requirement.

6.5 In the event that a withdrawal is made prior to the 20 times rollover requirement, the bonus and winnings may be forfeited. All drawn or tied bets will not be counted towards the rollover requirement.

6.6 Unless specifically mentioned otherwise in the terms of a particular promotion, only 25% of total wagers placed on any game of Roulette (all variations) and 50% of total wagers placed on any slots and RNG games will count towards the wagering requirement of any bonus.

6.7 CITIBET888 reserves the right to request sufficient proof of a player’s identity at any given time. Such evidence must legally prove a player’s personal information, payment details and/or any other additional information that may be required to pass relevant security checks.

6.8 No employee or relative of any employee or representative of CITIBET888 may hold a Player account at any given time nor take advantage of any promotional offer on the Website.

6.9 By participating in any promotion run bythe Website, Players agree to abide by these General Terms & Conditions as well as those listed under each individual promotion. Any Player unwilling to agree to these terms should contact the CITIBET888 Support Team for further information.

6.10 In the interest of security, no single player may withdraw more than MYR 50,000 per week (Monday - Sunday), with the exception of Progressive Jackpot wins.

6.11 In the event that any terms of the offers or promotions are breached, abused and have not been fulfilled by eligible Player account holders, or if there is any evidence of a series of bets placed by a customer or group of customers, which, due to a deposit bonus or any other promotional offer, resulted in guaranteed customer profits, irrespective of the outcome, whether individually or as part of a group, CITIBET888 reserves the right to withhold, cancel or reclaim the bonus as well as all winnings. In addition,to cover administrative costs and processing fees, CITIBET888 reserves the right to levy an administration charge on the Player with a value that could reach up to the value of the deposit bonus.

7. Other Service Provisions

7.1 The Player shall be solely responsible and agree to pay all fees and/or costs incurred, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of CITIBET888.

8. Miscellaneous

8.1 In the event that the General Terms and Conditions are translated into another language, the English version will prevail.

9. Disclaimer

9.1 All Players shall hold the Management of CITIBET888, its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertisers, promoters or other agencies, media partners, agents and suppliers harmless and unaccountable immediately on demand and shall fully indemnify any or all of these parties from any and/or all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise, including those from any third parties.

9.2 We will not be responsible or liable to any Player for any loss of content or material uploaded or transmitted through the Play.By agreeing to these General Terms & Conditions, the Player confirms that we shall not be liable to the Player or any third party for any modifications to, suspensions of or discontinuance of the Play.

9.3 CITIBET888 pledges to offer both fair and timely dispute resolutions and redress without undue cost or burden, by holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 5 years (from the date of transaction) and are accessible by the dispute resolution authority upon request.

The team at CITIBET888 is fully committed and dedicated to respecting as well as protecting the privacy of each Player.

CITIBET888 employs the use of cutting-edge technology to ensure that the security of information we receive from each Player will not be compromised. All information we receive is transferred using hack-proof encryption technologies. Once that information is once stored on our dedicated servers, all data is then safeguarded using the latest firewall software available. Our website and our gaming software utilize all available means to ensure the accuracy and privacy of data, as well as to protect the data from any abuse or loss.

RESPONSIBLE GAMING
Gambling is more popularly a form of recreation that can be both fun and rewarding. The CITIBET888 team firmly believes that the decision to gamble should always be a personal choice and NOT one made under any pressure from others. Our priority is to ensure the best online casino gaming experience for all our Players. Making that happen requires effort on our part as well as responsible gaming on the part of each Player.

Never ever gamble if:
- You are not of the legal gambling age in your jurisdiction.
- It distracts you from doing your work or fulfilling responsibilities.
- You are recovering from addictive disorders or dependencies.
- You are under the influence of alcohol or other substances.
- You are attempting to cover prior gambling losses.


Gambling is viewed by many as a recreational activity. It is mostly a fun and harmless way to escape the monotony of everyday life as well as to pass time. However, there is a small minority of gamblers for whom this activity has become more than a little troublesome. Compulsive gamblers with an addiction have tarnished the positive image of both of online and land-based gaming businesses. Like their land-based gaming counterparts, the CITIBET888 team is well trained and equipped to spot and identify the troubling signs of compulsive gambling in its players. Our goal is to provide a comfortable and top-notch gaming environment for all but at the same time, also help people who are in need of our assistance. CITIBET888 believes in providing quality service by being both socially conscientious and compliant to the wishes of our good-intentioned players.

Thanks to their long experience in the industry of casino management, the CITIBET888 are equipped with the necessary skills and tools to successfully identify the signs of compulsive gambling. With this experience, the team aims to help compulsive gamblers who are in need, outside of the casino.

Gamblers Anonymous is a popular organization that was founded with the purpose of helping and providing support to problematic and compulsive gamblers. The body is made up of a fellowship of men and women with one common trait, the conscious desire to stop gambling compulsively. They pool their experiences, strengths and hopes to overcome their addictions together. If you or someone you know is in need of their help, do not hesitate to contact them at: www.gamblersanonymous.org.



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